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Zinna Tours: Your Gateway to Outdoor Adventures and Travel Experiences
Home / Terms & Conditions

Terms & Conditions

General Use
By using our services, website, or contacting us, you agree to the terms outlined below. These terms govern your interaction with our brand and any transactions or communications that may occur.

Information Accuracy
You agree to provide complete, accurate, and up-to-date information when engaging with our services. Any misrepresentation may result in delays, declined service, or cancellation.

Communication
We may contact you via phone, SMS, or email for service-related updates, confirmations, or information requests. You may opt out of promotional messages by contacting us with a request to unsubscribe.

Cash Handling
All payments are handled through Cash on Delivery (COD) only. You must make full payment in cash at the time of receiving the product or service. We do not accept online, card-based, or advance payments.

Cancellations
Cancellations must be communicated as early as possible. Once an item is prepared or dispatched, cancellation may not be possible. We reserve the right to deny cancellations in such cases.

Returns and Refunds
Returns must be requested within the allowed return period, and refunds are processed only in cash. Items must be returned in original condition. For complete details, refer to our Returns and Refunds Policy.

Pricing
All prices are final at the time of confirmation. Prices are subject to change without prior notice, but any confirmed orders will not be affected by such changes.

Content Ownership
All content including logos, visuals, descriptions, and written material is the property of the business. Reproduction or reuse without written permission is not allowed.

User Conduct
Users are expected to engage respectfully and responsibly when interacting with us. Any misuse, harassment, or abuse may result in restricted access or permanent refusal of service.

Policy Updates
We reserve the right to update these terms at any time. Any changes will take effect immediately upon being posted or communicated.

Contact
For any questions or concerns about these terms, please contact us directly at the official email provided by our team.

Availability

Monday-Sunday
09:00 - 18:00 (GMT +2)

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